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6. VoIP versus IP Telephony |
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Recently VoIP has become a catch-all buzzword. Yet it is important to distinguish between VoIP, which is a digital transport vehicle for phone calls, and IP telephony, which is a digital phone system based on internet standards. This is important, because business stands to benefit from both VoIP and IP telephony – in substantially different ways.
VoIP is a method of digitising your voice so that it can be transmitted across the Internet to save call charges. Whereas IP Telephony is a way of digitising your phone system so that it can leverage the Internet, your computer, and your other business software applications (CRM, CTI, Outlook) to increase productivity within the Business. VoIP is actually a subset of IP Telephony.
Any IP Telephony System will use VoIP as a way of transmitting voice in some manner or another (SIP, Skinny, MGCP, H323). However, an IP Telephony system, such as an IP-PBX, goes far beyond cheap phone calls; it enhances business productivity by providing additional features that weren’t available or affordable with legacy phone systems. |
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