 |
|
|
|
 |
21. What functions does a PBX perform? |
|
|
|
|
|
A PBX has the following common functions embedded which are:
- Auto Attendant
- Automatic call distributor
- Automated directory services (where callers can be routed to a given employee by keying or speaking the letters of the employee's name)
- Automatic ring back
- Call accounting
- Call forwarding on absence
- Call forwarding on busy
- Call park
- Call pick-up
- Call transfer
- Call waiting
- Camp-on
- Conference call
- Custom greetings
- Customized Abbreviated Dialling (Speed Dialling)
- Direct Inward Dialling
- Direct Inward System Access (DISA) (the ability to access internal features from an outside telephone line)
- Do Not Disturb (DND)
- Follow-me
- Music on hold
- Night service
- Shared message boxes (where a department can have a shared voicemail box)
- Voice mail
- Voice paging (PA system)
|
| |
|
|
|
|
|
|
