Coppel worked with their value added distributor, Binnacle, a multi-national IT consultancy, to help design an effective and easy to deploy VoIP network. Binnacle recommended Quintum VoIP switches and gateways because they would install easily throughout Coppel's heterogeneous PBX network and because they would allow Coppel to support analog and modem-based devices, as well as fax machines. In addition, Quintum switches could also be installed in any of its new stores which were 100% IP telephony locations, providing the company with a seamless easily managed end-to-end VoIP environment. Tenors’ MultiPath architecture was a key feature and an essential element for Coppel’s decision.

Coppel also made a significant investment in wireless networking to provide on demand customer data to all stores. This capability allowed managers to quickly communicate with each other to make time sensitive decisions about money and merchandise. This enterprise data network created a significant opportunity for Coppel to implement VoIP. With VoIP, the company could reap significant savings in office-to-office telecommunications costs while also improving business performance by removing the cost disincentives for its employees to pick up the phone and call each other whenever they needed to do so.

With Binnacle's support, Coppel moved forward with a staged roll-out of Quintum's switches and gateways, and in just over a year had VoIP service up and running across the country. Over the course of the one year installation, Coppel saved over $1,000,000.

“It has been a great experience for us to be involved in a project of this magnitude with such an important customer in the Mexican market,” says Abdul Mustaffa, founder and President of Binnacle. “Binnacle's engineering team and Quintum’s technical service department worked side by side to satisfy Coppel's requirements for this project.”

"Our investment in Quintum's VoIP technology and Binnacle's services has been a wise one," says Sergio Trias, chief of IT and Communications support department of Coppel. "By leveraging our IP network to carry inter-office voice traffic, we have improved our ability to serve our customers, reduce our overhead, and laid the groundwork for a new generation of applications that will provide us with further competitive advantages in a rapidly evolving retail market."

“Coppel is an excellent demonstration of how the retail industry is embracing Quintum’s VoIP technology for its ease of installation with stores’ existing networks, as well as its ability to integrate easily with newer IP PBX infrastructures,” said Charles Rutledge, Vice President of Marketing for Quintum. “Tenors provide cost effective communication between stores while providing a clean migration path to an IP telephony network.”